Customer care
Privacy policy
We collect only the information needed to prepare, deliver and support your flower order.
Last updated: 17 September 2026
Information we collect
When you place an order, we collect the purchaser and recipient names, Qatar mobile numbers, delivery address, requested delivery time, gift message, ordered products and chosen payment method.
How we use it
We use this information to confirm the order, arrange delivery, communicate about fulfilment, prevent misuse and maintain accurate business records. We do not sell customer information.
Payments
Fawran transfers are completed through your bank. Cash is collected on delivery. This website does not request or store payment-card numbers, bank passwords, PINs or one-time passwords.
Storage and access
Order information is accessible only to authorised London Flower Shop managers and the service providers required to operate the website. Information is retained only as reasonably needed for fulfilment, customer support, accounting and legal obligations.
Your choices
You may ask us to correct or delete information where applicable by contacting us on +974 3380 4805 or londonflowershopqa@gmail.com. Some transaction records may need to be retained for legal or accounting reasons.